Terms and Conditions

These terms and conditions are entered into by and between Metta Box Ltd (hereinafter: “Metta Box”) and You (hereinafter: “the Member”).



The membership entitles the usage of Metta Box facilities and the equipment & services available therein. The membership gives access to all Metta Box sites, except if specified otherwise.



The membership is personal, and cannot be shared.

Age Limit:

The Member confirms that he/she is 18 years old or older.

For persons 16 or 17 years old, exceptions are granted based on a written parental consent. Persons under 16 years of age must be supervised at all times.



The Member confirms that he/she does not suffer from health problems that would hinder exercise or prevent him/her from engaging in exercise, or that would be detrimental or adverse to the Member’s health, safety or physical condition if he/she did exercise. In case of any doubt, the Member shall seek advice by a medical doctor who should confirm the ability to exercise.

Metta Box shall have no obligation to perform a fitness assessment or similar testing to determine the Member’s physical condition. If an assessment is done at Metta Box, it is for the sole purpose of compiling comparative data in order to track the Member’s progress in a programme and not for diagnostic purposes.



Each Member of Metta Box shall be liable for any property damage and/or personal injury caused by the Member on the Metta Box premises. It shall be the obligation of the Member to pay for any costs involved upon presentation of a statement thereof.

Waiver of Liability:

Any and all use of the Metta Box facilities shall be at Member’s own risk at all times. The Member shall not utilise any equipment unless he/she knows the appropriate usage. Metta Box shall not be liable for any injuries, physical impact or damages to the Member, or the property of the Member, or be subject to any claim arising out of the use of the premises and/or of the equipment made available to the users.


Cubby Holes

Cubby holes are available for Members while working out in the facility. Each Member needs to empty the cubby hole when leaving the facility. Metta Box will empty cubby holes if the Member is not in the facility and remove left kit after 2 weeks.

Lost Property or Theft:

Metta Box does not take responsibility for loss or theft of any personal belongings. Any items left on Metta Box premises will be kept for a period of two weeks before being disposed of.


Code of Conduct:

The Member shall respect the behavioural and operating principles of Metta Box, as laid out in our code of conduct.

Suspension/Termination of Membership:

If the Member behaves in a way that breaches the code of conduct membership can be suspended or terminated at management’s sole discretion.


Access & Security:

Metta Box is open Monday to Friday 6am until 8pm, and Saturday from 9am – 2pm, with the exception of bank holidays and exceptional circumstances, when times may vary. Classes are available according to times stated in the Metta Box booking system. Classes and instructors are subject to change with no prior notice.



The Member is responsible for the payment of the membership. This is true even if the amount is debited directly by Metta Box. Agreed price only applies if the Member pays according to the agreed conditions.

Annual subscription membership (paid monthly over 12 months): the first month’s payment or pro-rata amount are paid at the point of this agreement. The following monthly payments should be paid before each new month. The member is responsible for all payments, also in the case of automatic debits by Metta Box.

If the payment is late the member will receive a reminder email from Metta Box and access may be suspended. The membership continues to run even if the access is suspended. If after 30 days the amount is still not paid, the Member is in violation of the contract and the total outstanding amount of the contract will be due. Metta Box may transfer the case to a debt collector, which will add additional fees.

Monthly month’s payment or pro rata amount and any sign-up fee are paid at the point of this agreement. The Member has given approval for an automatic debit from his/her account or card and the cancellation must be announced a minimum of one month before the next debit.


Satisfaction Guarantee:

During 7 days from the start of the membership, the Member can cancel his membership free of charge, and will be reimbursed in full.

Renewal & Cancellation:

Annual membership (12 months pre-paid or subscription): The contract runs for 12 months, during which time it cannot be cancelled. At the end of the contract period, the membership will roll on to a monthly rolling contract with a 60 day notice to cancel policy. Cancellations muct be emailed to Admin@mettabox.co.uk and will not be actioned if not. Metta Box will send a reminder via email one month before the end of the contract period. The member is responsible for his/her own cancellation, even if the email reminder was not received.

Monthly membership: the membership extension is triggered by the payment of a subsequent month. If no payment is done, the membership stops at the end of the contracted month. If the Member has opted for a direct debit from an account or card, the cancellation must be announced at the latest one month before the end by sending an email to admin@mettabox.co.uk.

Exceptional cancellation: a cancellation is exceptionally granted if the Member moves more than ten miles away from any Metta Box facility, on presentation of an official document to prove change of address. It is also possible to cancel the membership due to medical reasons, upon presentation of a medical certificate.


Price Changes:

All prices are fixed for the duration of a membership. Any prices changes will be communicated at least one month prior to implementation.

Frozen Membership:

It is possible to freeze annual subscription membership (paid monthly over 12 months), with the frozen time period added to the end of the membership period. Twelve consecutive monthly payments will still be made accordingly to the membership agreement.

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Unit 25g, Berry Hill Industrial Estate WR9 9AU

@ 2019 METTA BOX LTD. All rights reserved. Registered office: Unit 25g Berry Hill Ind Est. WR99au. Registered Company No: 10613053